Terms of service
TERMS OF SERVICE
Last updated: February 20, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, online store, AI features, circular resale functionality, and related services (collectively, the “Services”) operated by ILVIO OÜ (“ILVIO”, “we”, “us”, or “our”).
By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree, you must not use the Services.
1. COMPANY INFORMATION
ILVIO OÜ
Järve 35
11314 Tallinn
Estonia
Email: ilvio.magicmirror@gmail.com
ILVIO OÜ is registered in Estonia.
2. ELIGIBILITY
You must be at least 18 years old or the age of majority in your jurisdiction to use the Services.
By using the Services, you represent that you meet these requirements.
3. SERVICES DESCRIPTION
ILVIO provides:
• Fashion and related product sales
• AI-powered personalization tools
• Wardrobe analytics features
• Circular resale functionality
• Account-based digital features
We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
4. ACCOUNTS
You are responsible for:
• Maintaining the confidentiality of your login credentials
• All activity under your account
• Providing accurate information
We may suspend or terminate accounts that violate these Terms.
5. ORDERS AND PAYMENTS
All purchases are subject to availability and confirmation of payment.
Prices:
• Are listed in EUR unless otherwise stated
• Include VAT where applicable
• May change without notice
We reserve the right to refuse or cancel any order in cases of:
• Suspected fraud
• Pricing errors
• System errors
• Stock unavailability
If payment has already been processed, a refund will be issued.
6. RIGHT OF WITHDRAWAL (EU CONSUMERS)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU.
Exceptions may apply to:
• Personalized products
• Digital content once accessed
• Used hygiene-sensitive goods
Detailed return instructions are provided in our Refund Policy.
7. AI FEATURES DISCLAIMER
Our Services may include AI-based recommendations, analytics, and personalization tools.
You acknowledge that:
• AI outputs are automated suggestions
• They do not constitute professional advice
• They may not always be accurate or complete
ILVIO does not guarantee specific outcomes from AI features.
8. CIRCULAR RESALE FUNCTIONALITY
Where applicable, ILVIO may facilitate garment resale or second-ownership transfers.
ILVIO:
• Does not guarantee resale success
• Does not guarantee resale value
• May act as a platform intermediary
Users remain responsible for the authenticity and condition of items submitted for resale.
Further details are outlined in our Circular Resale Policy.
9. USER CONDUCT
You agree not to:
• Use the Services for unlawful purposes
• Interfere with system security
• Submit false or misleading information
• Upload harmful or malicious content
• Infringe intellectual property rights
We may suspend or terminate access for violations.
10. INTELLECTUAL PROPERTY
All content, trademarks, logos, design elements, AI models, and proprietary systems are owned by ILVIO or licensed to us.
You may not:
• Copy
• Modify
• Distribute
• Reverse engineer
• Reproduce
Without prior written consent.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law:
ILVIO shall not be liable for:
• Indirect, incidental, or consequential damages
• Loss of profits
• Loss of data
• Loss of business opportunity
• Service interruptions
Our total liability for any claim shall not exceed the amount paid by you for the relevant product or service.
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for:
• Intentional misconduct
• Gross negligence
• Death or personal injury caused by negligence
12. DISCLAIMER OF WARRANTIES
The Services are provided “as is” and “as available”.
We do not guarantee:
• Continuous availability
• Error-free operation
• Complete accuracy of content
• Compatibility with all devices
13. THIRD-PARTY SERVICES
Our Services are hosted by Shopify and may integrate third-party services.
We are not responsible for:
• Third-party platforms
• External websites
• Payment processors
Their use is subject to their respective terms.
14. FORCE MAJEURE
We shall not be liable for failure or delay caused by events beyond our reasonable control, including:
• Natural disasters
• Government actions
• Internet failures
• Supply chain disruptions
15. TERMINATION
We may suspend or terminate access:
• For violation of these Terms
• For fraudulent activity
• For abuse of Services
You may stop using the Services at any time.
16. GOVERNING LAW
These Terms are governed by the laws of the Republic of Estonia.
If you are an EU consumer, mandatory consumer protection laws in your country of residence may also apply.
Disputes shall be resolved in Estonian courts unless otherwise required by mandatory consumer law.
17. SEVERABILITY
If any provision is found invalid, the remaining provisions remain in effect.
18. CHANGES TO TERMS
We may update these Terms from time to time.
Continued use of the Services after updates constitutes acceptance.
19. CONTACT
ILVIO OÜ
Järve 35
11314 Tallinn
Estonia
Email: ilvio.magicmirror@gmail.com